MEASUREMENT POINTS PRODUCT COMPLAINTS AMBITION TARGET 2030 2026 NOTE ACHIEVED TARGET 2024 2023 2022 2021 2025 2025 Max. 0,15% Max. 0,20% Number of units with complaints relative to total units sold 0,26% 0,20% 0,17% 0,10% WAREHOUSE HANDLING COMPLAINTS LOGISTICS & TRANSPORT CO2e INBOUND PER TRANSPORTED KG Max. 0,15% Reduce emissions to 0.20 CO2e per transported kilo Max. 0,20% Number of order lines with complaints relative to total delivered order lines 0,25% Must be done in close collaboration with subcontractors 0,13% 0,26%* Max. 0,20% 0,11% 0,09% Reduction 0,31% 0,25% 0,18% 0,28% LOGISTICS & TRANSPORT CO2e OUTBOUND PER TRANSPORTED KG Reduce emissions to 0,10 CO2e per transported kilo 0,12% Must be done in close collaboration with subcontractors 0,13% Reduction 0,13% 0,12% 0,16% 0,12% LOGISTICS & TRANSPORT ELECTRIC Min. 75 % 35% VEHICLES IN FLEET 33,3% 35% 29% LOGISTICS & TRANSPORT REDUCE AIR FREIGHT AIR FREIGHT (KG) Max. 2% LOGISTICS & TRANSPORT / WASTE & RESOURCES Plastic-free in 2028 Max. 2% of 2% 1,4% inbound 2,4% 1,24% 0,95% 1,44% transport Reduction Ongoing reduction as products change - 3 tons - 4-6 tons WASTE & RESOURCES TOTAL WASTE Reduce by 5% -3,5 % Renovation and clean-up affect the 2025 result 241,6 tons Reduction 218,3 tons 222,9 tons 209,7 tons WASTE & RESOURCES TOTAL WASTE GENERATED RECYCLED 99,5% 98% Renovation and clean-up affect the 2025 result 95,59% 97% 95,94% 97,06% 87,71% ENERGY & CO2 FOOTPRINT ELECTRICITY CONSUMPTION Reduction of energy per handled product by 10% Continuous improvement Applies to ID ® HQ ENERGY AND CO2 FOOTPRINT Reduce emissions at product level by 25% by 2030 10% reduction 390.869 kWh Reduction 38k5W.5h24 37k8W.3h74 35k7W.4h04 44k9W.1h77 Calculated with 2025 baseline – based on ID LCA engine * ) Transport emission factors are calculated for goods with a significantly different density than our goods, so a 1:1 comparison with last year is not possible
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